Store policies

REFUNDS POLICY

I stand behind every loaf and pastry that leaves my kitchen. If you receive an order and something isn't right—the bread is stale, an item arrived damaged, or it doesn't match what you ordered—contact me right away.

Email kelly@kellyliston.com or call me at 602-796-3430 to let me know what happened. Please include a photo if possible; it helps me understand the issue and make it right. I'll need to hear from you promptly after your purchase so I can investigate and respond.

If I confirm there's a problem on my end, I will either remake your order, provide a refund, or arrange another solution that works for you. I can't process refunds for items that were fine when you received them but didn't meet your personal preferences—that's different from something being actually wrong.

For specifics about timing or any situations I haven't covered here, reach out directly. I am a small operation and I handle things case by case.

CANCELLATION POLICY

If you need to cancel an order, contact me as soon as possible at kelly@kellyliston.com or 602-796-3430. I will do my best to accommodate your request depending on where I am in the baking process.

Orders that haven't started production can be cancelled for a full refund. Once baking has begun, I may not be able to cancel, since our ingredients are already allocated and work is underway. I will let you know what's possible when you reach out.

For orders placed far in advance, I am happy to discuss rescheduling to a different date instead of cancelling entirely—this helps me plan my week and often works better than a refund.

Please reach out directly with any questions about your specific order. You can email kelly@kellyliston.com anytime.

ALLERGENS AND CROSS-CONTACT POLICY

My bakery works with common allergens including wheat, eggs, milk, tree nuts, and sesame. While I maintain careful practices in my kitchen, I cannot guarantee that any product is completely free from cross-contact with these or other allergens. All items produced in my space may have been in contact with shared equipment, surfaces, or ingredients.

If you have a severe food allergy or need allergen information beyond what's listed on my menu, please contact me directly before ordering. You can reach me at kelly@kellyliston.com or 602.796.3430. I keep detailed records of my ingredients and production methods, and I am happy to discuss what goes into each product.

I take allergies seriously, but I also want to be honest about my limitations as a small bakery. I don't have separate allergen-free facilities or equipment. If you require absolute certainty that a product contains no trace of a specific allergen, this may not be the right place for your order.

Please don't hesitate to ask questions.

PICKUP

To place an order for pickup, place an order on the website.

I offer order pickup only.

If you have questions about what I have available or need to reschedule, get in touch by text, 602.796.3430, or email kelly@kellyliston.com.

PAYMENT POLICY

I accept card payments for all orders. If you'd like to discuss payment arrangements for custom orders or large quantities, please reach out to me directly at kelly@kellyliston.com or 602-796-3430.

If you have questions about payment options or need to make special arrangements, contact me by email or phone. I am happy to work with you.

SUBSCRIPTIONS

I don't currently offer a formal subscription program. If you're interested in regular orders or would like to discuss a standing arrangement for my products, I would love to hear from you.

Get in touch with me directly at kelly@kellyliston.com or call 602-796-3430. I am happy to work out something that fits your needs—whether that's weekly pickups, scheduled orders, or something else entirely.

ORDER CHANGES

I want your order to be exactly what you need. If you need to make changes to your order, contact me as soon as possible at kelly@kellyliston.com or 602-796-3430. The sooner you reach out, the better I can accommodate adjustments.

Because I bake fresh to order, changes may not be possible depending on how soon your order is scheduled for production. I will let you know right away whether I can modify your order or what options are available.

If you need to cancel instead, I can discuss that when you contact me. Depending on how far along your order is in our process, cancellation policies may vary, and I will explain what applies to your situation.